Terms & Conditions

GoDiyar ("the Platform", "we") operates an online marketplace allowing property owners ("Owner") to list tourist properties for short-term rental, and users ("Guest") to browse and book them. These terms, together with the Privacy Policy, form a legally binding agreement between you and the Platform.

The Platform acts as a technical intermediary facilitating contact and booking between Guest and Owner; it is not a party to the rental contract itself, which arises directly between Guest and Owner upon booking confirmation.

Creating an account requires being 18 years or older and providing accurate, complete and current information. You are solely responsible for the confidentiality of your credentials and all activity on your account.

The Platform may suspend or close any account that provides misleading information, abuses the platform, or violates these terms, without prior notice and without liability to the account holder.

• One account per natural or legal person.
• Phone number and email must be updated promptly when changed.
• Impersonation and fake accounts are prohibited.

Listings that offer "Instant book" are confirmed immediately, with no approval wait. All other bookings are a request: GoDiyar reviews it and confirms availability (usually within a few hours, up to 24 hours) before any charge. The total price shown before confirmation includes the stay price, cleaning fees where applicable, and the platform service fee.

Currently available payment methods: a deposit to secure the booking with the balance paid on arrival, full cash payment on arrival, or advance bank transfer. Bank details are sent after confirmation; transfer proof must be submitted within the stated window or the booking is voided.

The deposit is part of the total booking value (not an extra charge) and its refund is governed by the property’s cancellation policy.

Each owner assigns one of three platform-approved cancellation policies to their property, displayed clearly on the property page before you book:

• Flexible: full refund of paid amounts when cancelling 48 hours or more before check-in.
• Moderate: full refund up to 5 days before check-in, 50% refund afterwards until 48 hours before, no refund after that.
• Strict: 50% refund up to 7 days before check-in, non-refundable afterwards.
• If an owner cancels a confirmed booking, the guest is refunded in full immediately, and penalties (up to suspending the owner’s listings) apply.

The Owner must hold the legal right to rent the property, ensure all published information and photos are genuine, recent and accurate, and hand over the property in the advertised condition at the agreed time.

• Keep the availability calendar updated and avoid conflicting off-platform bookings.
• Prepare and fully clean the property before every arrival.
• Respond to guest inquiries within a reasonable time not exceeding 24 hours.
• Disclose any house rules (families only, no pets, quiet hours) before booking.
• Never request amounts not declared on the property page.

The Guest must use the property according to the published house rules and the guest count authorised in the booking, take care of the property and its contents, and return it in the condition received.

• Respect the agreed check-in and check-out times.
• No events or functions except at properties that explicitly allow them.
• Bear responsibility for any damage during the stay and compensate the owner.
• Avoid disturbing neighbours and comply with public decency and local laws.

The Platform charges guests a service fee of 8% of the stay value, shown separately and clearly in the price summary before confirmation.

The Platform charges owners a base commission of 12% per completed booking, reduced to 10% for Plus subscribers and 8% for Pro subscribers. The commission is deducted automatically from owner payouts.

The Platform may adjust fees and commissions with at least 30 days prior notice; changes do not apply to bookings confirmed before the effective date.

By publishing any content on the Platform (photos, descriptions, reviews), the publisher grants the Platform a non-exclusive licence to use and display it for operating and marketing the platform, while intellectual property rights remain with their holder.

Misleading, offensive or rights-infringing content is prohibited. All photos undergo team audit, and we may reject or remove violating content. Reviews undergo editorial moderation that safeguards their integrity without altering their substance.

In case of a dispute between Guest and Owner, the Platform support team must first be notified within 24 hours of discovering the issue, with evidence (photos, correspondence). The team mediates neutrally and issues a recommendation within 5 working days.

Possible remedies include partial or full refund, rescheduling the stay, or relocating the guest to an equivalent property. If amicable resolution fails, either party may resort to the competent courts per the following clause.

These terms are governed by and construed under the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have exclusive jurisdiction over any dispute arising from or relating to them.

The Platform may amend these terms at any time; the updated version is published on this page with its update date. Continued use of the platform after publication constitutes acceptance. If any clause is legally unenforceable, the remaining clauses remain in force.