Safety and on-platform contact
Why booking, contact and payment happen only on-platform, and how we protect guests and hosts.
Last updated: 2 Jun 2026
To protect both guests and hosts, all contact, booking and payment happen inside GoDiyar. Host phone numbers are never exposed to guests, and any off-platform booking leaves you without platform records or support.
1.Why book only through the platform?
- Refunds per the cancellation policy and team mediation when issues arise.
- An official contact and booking record admins can review.
- Arabic & English support from the GoDiyar team.
- Booking or paying off-platform leaves you without platform records or support and may suspend the account.
2.How we detect off-platform contact attempts
The platform automatically scans messages for phone numbers, emails, social handles, and direct-booking attempts. Messages with prohibited content are logged and not delivered, and the safety team reviews them.
3.Cameras and privacy policy
- Indoor cameras inside accommodations are not allowed.
- Any outdoor cameras or monitoring devices must be disclosed.
- The video on a listing page is a pre-recorded marketing tour. It does not imply recording during your stay.
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